Healthcare Spending Account (HCSA) top-up in the mobile app

Mobile App

Learn how to submit an unpaid balance of an approved claim through the Healthcare Spending Account (HCSA) in the mobile app.

Go to Recent Claims and search for the claim by date of service, claim type or patient.
Tap on the claim for which you want to submit the unpaid balance through the Healthcare Spending Account.
Claim details show the breakdown of the original claim's approval and any remaining unpaid balance.

Step 1 - recent claims

Step 2 - claim History

Step 3 - approved claim details

Tap Submit Unpaid Balance to HCSA at the bottom of the claim.
Claim details will already be populated, and the unpaid balance eligible for reimbursement will be listed.
If you or your spouse have additional coverage (secondary insurance), the claim must be submitted for payment through that insurance plan before being eligible for compensation through the HCSA.
Check the box to indicate another insurance has made a payment, and enter the paid amount.

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Step 1 - submit unpaid balance to HCSA

Step 2 - claim details

Step 3 - additional coverage

Tap Next and add the statement from your additional coverage.
If no other insurance has paid for this service, no receipts or supporting documents are required.
Tap Submit to send your claim to the Healthcare Spending Account.
Read the acknowledgements and tap 'I agree'.
Once you submit your claim for review, a pop-up will appear at the bottom of your screen. Tap See Details to view the claim details.