Healthcare Spending Account (HCSA) top-up in the web app

Web App

Learn how to submit an unpaid balance of an approved claim through the Healthcare Spending Account (HCSA) in the web app.

Go to the History tab and search for the claim by Date of Service, Claim Type or Patient.
Click on the approved claim you want to submit the unpaid balance through the Healthcare Spending Account (HCSA).
Claim details show the breakdown of the original claim's approval and any remaining unpaid balance.

Step 1 - claim history

Step 3 - approved claim details

Click Submit unpaid balance to HCSA at the claim's bottom.
The claim details will already be populated, and the unpaid balance eligible for reimbursement will be listed.
If you or your spouse have additional coverage (secondary insurance), the claim must first be submitted for payment through that insurance for consideration. Check the box to indicate if another insurance has paid and enter the paid amount.

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Step 2 - claim details

Step 3 - additional coverage

Click Next and add the statement from your additional coverage. If no other insurance has paid for this service, no receipts or supporting documents are required.
Click Next to complete the submission.

Note: Review your request to make sure all information is correct.

Click ‘Submit’ to submit your claim to the Health Spending Account.
Review the acknowledgments and select ‘I agree’.
Once you submit your claim for review, you can check your claim status on the dashboard under Recent Claims or History.

Step 4 - add supporting documents

Step 6 - submitting your claim(s)